Cloudflare Turnstile security check
We use Cloudflare Turnstile on selected forms, including tenant login and document verification, to protect the website from spam, automated abuse, and unauthorized bot activity.
Turnstile may run security checks in the background and may process technical browser, device, and network signals for fraud prevention and security purposes. When Invisible mode is enabled, this check may happen without showing a visible challenge to the visitor.
For more information about Cloudflare Turnstile data processing, please read the Cloudflare Turnstile Privacy Addendum.
1. Data Controller
The Data Controller is Consulenze Immobiliari, operating under the commercial brand Housing in Padova.
| Brand | Housing in Padova |
|---|---|
| Operator | Consulenze Immobiliari |
| VAT number | P. IVA 05093180288 |
| REA | REA PD-442548 |
| Info.consimmobiliari@gmail.com | |
| Phone / WhatsApp | 393520020000 |
| Central office | Via Vigonovese, 114, 35127 Padova, Camin Area, Italy |
| International student office | Via Guido Reni, 38/40, 35133 Padova, Arcella Area, Italy |
2. Processing context
Personal data is processed in the context of an agency-operated accommodation support service, not as a passive open marketplace. Processing may relate to room search, accommodation consulting, viewing organization, tenant assistance, owner communication, document support, verification tools, WhatsApp support, email support and website security.
3. Data processed
- Identification data such as name, surname, nationality, tax code, ID/passport details where needed;
- Contact data such as email, phone number, WhatsApp number and communication handles;
- Accommodation preference data such as budget, area, room type, move-in date and stay duration;
- Contractual and administrative data used for rental support, hospitality declarations, receipts and notices;
- Communication data exchanged through forms, email, WhatsApp, social channels or direct support;
- Technical data such as IP address, browser, device, access logs and security logs;
- Cookie and consent data used to manage privacy and cookie choices.
4. Purposes and legal bases
| Requests and support | To answer enquiries and provide accommodation support. Legal basis: pre-contractual measures and legitimate interest. |
|---|---|
| Agency and room-search service | To evaluate user needs, propose suitable options, organize viewings and communicate with owners or representatives. Legal basis: pre-contractual measures, service performance and legitimate interest. |
| Contracts and documents | To prepare, transmit, store or support rental-related documents. Legal basis: contractual necessity, legal obligations and legitimate interest. |
| Compliance | To comply with civil, tax, accounting, administrative or authority-related obligations. Legal basis: legal obligation. |
| Security | To prevent abuse, fraud, unauthorized access and system misuse. Legal basis: legitimate interest and legal obligation where applicable. |
| Analytics and optional tools | To improve the website and activate optional tools only where a valid legal basis exists, including consent where required. |
5. Recipients
Data may be disclosed, where necessary, to owners, landlords, representatives, IT providers, hosting providers, communication providers, professional advisors, accountants, lawyers, public authorities, courts and third-party platforms used by the user, such as WhatsApp, Google, Instagram, Telegram or email services.
6. Retention
Data is retained only for the time necessary for the purposes described, including longer periods required for legal, tax, accounting, administrative or dispute-related reasons. Contractual and accounting records may be retained for up to 10 years where required by Italian law.
7. Customer feedback and service-quality surveys
Housing in Padova may invite existing tenants to complete optional service-quality surveys concerning matters such as staff assistance, response times, accommodation information, viewings, contracts and administrative documents. Survey participation is voluntary and is not a condition of the tenancy or of access to tenant services.
Survey responses are linked internally to the tenant profile so that Housing in Padova can understand the service context, investigate problems and improve its processes. Responses and free-text comments are accessible only to authorized personnel and are not published automatically.
The legal basis may include performance of the service and the Controller's legitimate interest in service quality and customer care, with consent used where required by applicable electronic- communications rules. Feedback data is retained only for the period reasonably necessary for service-quality analysis, complaint handling and the establishment, exercise or defence of legal claims, after which it may be deleted or anonymized.
After submitting feedback, users may be offered the same optional link to leave a genuine Google review regardless of the score given in the internal survey. If the user opens Google through our internal review link, Housing in Padova may record that the link was opened. Housing in Padova does not receive reliable confirmation from Google that a particular tenant actually published a review.
8. WhatsApp service-message preferences
WhatsApp service messages are enabled only after an active choice by the user. The user is informed of the categories of messages covered by that choice, which may include tenant-account updates, important document notifications, service communications and feedback requests. This service-message preference does not authorize advertising or promotional messages.
Housing in Padova records the status, date, source and version of the WhatsApp service-message preference in order to apply the user's choice and demonstrate it where necessary. The preference is associated with the relevant tenant account and phone number. If the phone number changes, a new choice may be required.
The user may withdraw this preference at any time through the dedicated WhatsApp settings link, by sending STOP or an equivalent opt-out request to the Housing in Padova WhatsApp service, or by contacting the Data Controller. Withdrawal does not affect processing lawfully carried out before the withdrawal.
9. User rights
The user may request access, rectification, erasure, restriction, portability, objection and withdrawal of consent where applicable by contacting Info.consimmobiliari@gmail.com.
10. Complaint
The user may lodge a complaint with the Italian Data Protection Authority, the Garante per la protezione dei dati personali, or another competent EU supervisory authority.
11. Security
The Controller adopts technical and organizational measures designed to protect personal data against unauthorized access, misuse, loss, alteration or unlawful disclosure.