1. Service provider and business identity
The website and related services are operated under the commercial brand Housing in Padova by Consulenze Immobiliari, P. IVA 05093180288, REA PD-442548. Official contact: Info.consimmobiliari@gmail.com; Phone / WhatsApp: +39 393 905 3080.
2. Role of Housing in Padova
Housing in Padova operates as a branded service channel of Consulenze Immobiliari and provides accommodation consulting, room-search support, viewing organization, communication assistance, document support and related real-estate services. Depending on the specific case and the written arrangement, Consulenze Immobiliari may operate as an accommodation consultant, real-estate agency/intermediary, operational support provider, or administrative document-support service.
The exact role, fee structure, mandate, commission, scope of assistance and contractual position of Consulenze Immobiliari are determined by the applicable written communication, service agreement, mandate, proposal, rental document or other written arrangement provided to the relevant user.
3. No generic marketplace wording
The website is not intended to operate as a purely passive marketplace where unknown users freely publish accommodation content without control. Listings, availability indications, room information, property details and assistance flows are managed or presented through the professional activity of Consulenze Immobiliari, based on information available to the agency, information received from property owners or representatives, and the operational checks reasonably possible in the circumstances.
4. Nature of online information
Room descriptions, photographs, prices, availability dates, facilities, areas, distances, house rules, utility information and related details are provided in good faith for informational and pre-contractual purposes. Such information may change because of owner instructions, tenant availability, contract status, maintenance, administrative requirements, market conditions or other circumstances.
No online description, message, viewing confirmation, search result or catalogue card constitutes a final binding rental contract unless the essential terms are confirmed in the relevant written agreement or written confirmation issued for the specific case.
5. Agency responsibility and limits
Consulenze Immobiliari undertakes to provide the service with professional diligence, within the limits of the information available, the user's cooperation, the owner's cooperation, property availability and the applicable written arrangement. The agency is not responsible for facts, omissions, hidden defects, unauthorized conduct, changes or declarations attributable to owners, landlords, tenants, public authorities, condominium bodies or third parties, except where liability cannot be excluded under mandatory law.
Nothing in these Terms excludes liability for intent, gross negligence, mandatory consumer rights, personal injury, or any liability that cannot be excluded or limited under applicable Italian or European law.
6. User duties before signing or paying
Before signing any rental contract, proposal, hospitality declaration, receipt, notice or administrative document, and before making any payment, the user must verify all essential elements, including: property address, room identification, rent, deposit, service fee, commission if applicable, utilities, move-in date, stay duration, termination rules, payment recipient, payment reason, landlord details, agency role, contract parties and any condition that is material to the user's decision.
7. Viewings and property checks
Viewings may be in person, online or based on available media, depending on the property and operational circumstances. A viewing request or appointment does not automatically create a reservation, option right, priority right, lease or obligation to rent. Users are responsible for asking relevant questions and requesting clarification before signing or paying.
8. Reservations, proposals and contract formation
A room is considered reserved or contractually committed only when the relevant written procedure has been completed according to the instructions issued for that specific case. Messages, availability indications, calls, catalogue pages or preliminary discussions do not by themselves create a final rental agreement unless expressly stated in writing.
9. Payments, deposits, fees and commissions
Payments must be made only after the user has received clear information about the amount, recipient, reason, timing and legal basis of the payment. Any agency fee, consulting fee, service fee, commission, deposit, rent or administrative charge must be assessed according to the written communication or document applicable to the specific transaction.
Housing in Padova and Consulenze Immobiliari are not responsible for payments made to unauthorized recipients, outside official instructions, to fraudulent third parties, or without adequate verification by the user, except where mandatory law provides otherwise.
10. Documents and administrative support
Housing in Padova may assist users with rental-related documents, hospitality declarations, notices, receipts, verification pages, tenant files and related administrative material. This support is operational and document-management assistance, unless a separate written professional mandate provides otherwise.
Users and contract parties remain responsible for reading and understanding documents before signing them. Where a document has legal, tax, immigration, residence or court-related consequences, the user should obtain independent professional advice before relying on it.
11. Information supplied by users and owners
Users, owners, landlords and representatives must provide accurate, lawful and updated information. Consulenze Immobiliari may rely on information supplied by such parties unless there are reasonable grounds to question its accuracy. Any person supplying false, incomplete, forged or misleading information remains responsible for the consequences arising from that conduct.
12. Prohibited conduct
- Submitting false, altered, forged or misleading documents;
- Using third-party identity or data without authorization;
- Interfering with the website, security systems, server, database or code;
- Scraping, extracting, copying or commercially reusing listings or content without authorization;
- Bypassing official communication channels in a way that causes fraud, confusion or damage;
- Using the service for unlawful subletting, illegal accommodation, harassment, abuse, discrimination or fraud.
13. Third-party tools and communication channels
The website may use or link to WhatsApp, Google Maps, Google Reviews, Instagram, Telegram, email providers, hosting providers, analytics providers or other external services. These tools are provided for communication, visibility, technical delivery or user convenience. Their own terms, policies, outages, errors and security practices are outside the direct control of Housing in Padova.
14. Complaints and evidence
Any complaint concerning a room, viewing, payment, document, communication, owner conduct, tenant conduct, property condition or service issue must be sent promptly to Info.consimmobiliari@gmail.comwith all available evidence, including dates, screenshots, messages, photographs, videos, payment receipts, signed documents and the identity of the persons involved. Housing in Padova may review the matter and, where appropriate, facilitate communication or provide operational assistance within the limits of its role.
15. Intellectual property and database protection
All website content, including the brand, logo, design, layout, code, database structure, room presentation, photographs, texts, graphics and user interface, belongs to or is lawfully used by Housing in Padova / Consulenze Immobiliari or its licensors. Unauthorized copying, scraping, extraction, reproduction, republication, resale or commercial use is prohibited.
16. Limitation of liability
To the maximum extent permitted by mandatory law, Housing in Padova and Consulenze Immobiliari shall not be liable for indirect damages, loss of opportunity, loss of profit, external platform failures, inaccurate information supplied by third parties, property unavailability, changes requested by owners, unauthorized payments, misuse by users, force majeure or circumstances outside reasonable control.
17. Consumer and mandatory rights
If the user qualifies as a consumer, these Terms do not exclude or limit rights that cannot legally be waived. Any clause that is invalid under mandatory law shall be interpreted, where possible, in a manner consistent with the remaining lawful purpose of these Terms.
18. Governing law and jurisdiction
These Terms are governed by Italian law. Any dispute shall be submitted to the competent Italian courts, without prejudice to mandatory consumer-protection jurisdiction rules where applicable.
19. Contact
Legal or service-related communications may be sent to Info.consimmobiliari@gmail.comor through WhatsApp at +39 393 905 3080.